Refund Policy

Returns are available for eligible new products whether there is a fault or you have simply reconsidered your purchase. Eligible exchanges are also accepted, depending on review and available stock.

When and why to apply

Contact us within 30 days of delivery; weekends count in the request period. A non-defective item returned for preference, a wrong choice or a change of mind must be new, unused and in its original state. Report a defect, damage, missing component, wrong item or material description mismatch even though the affected product is not undamaged. Your non-excludable legal rights continue to apply.

Send the details, then wait

Write to ubivinuva296@gmail.com with the order number, checkout email and reason. Add photos or video for a fault or delivery problem and retain relevant parts. Our team must approve the return and confirm its precise destination and mailing instructions before you send it; the general correspondence address need not be the returns site.

Label and fees

The package already contains a free prepaid return label for an eligible return by mail. Use it after approval. If the label was not received or has been misplaced, contact us for help. There is no restocking fee.

Refund processing

Once approved, a refund is processed and initiated to the original payment method within 10 days. Posting by the bank or payment provider can occur later.