FAQ

What can I learn from a product page?

Read the listed SPF, format, size, option, directions and warnings for each sunscreen, lip item, bundle or accessory. Product information helps compare choices but does not replace the item's own instructions.

What are the two shipping time frames?

There is normally a 1–2 business-day processing period after payment authorization, then an estimated 4–6 business-day carrier period. Checkout shows destination-specific shipping choices and charges. Delivery issues are covered by the Shipping Policy.

Does a change of mind qualify?

Eligible non-defective merchandise can be returned when new and unused; defective, damaged or wrongly supplied items can also be raised. We accept eligible exchanges subject to review and stock. Make the request within 30 days after delivery, get approval before mailing and use the free prepaid label included in the parcel. No restocking fee is added. The Refund Policy gives the steps.

How are payment and refunds handled?

Checkout lists available payment methods. After refund approval we process and initiate the original-method credit within 10 days; the provider may post it later. Review the Payment Policy for authorization questions.

Can I ask about tracking or data?

Have an order or tracking reference ready and use Contact Us. Privacy choices and requests appear in the Privacy Policy.